Salesforce testing services for confident releases
TRICIQ delivers functional and automation testing for Salesforce Sales Cloud and Service Cloud, plus end-to-end validation of SAP–Salesforce integrations. We test the lead-to-cash and case-to-resolution workflows your teams use every day.
Illustrative example
Every cloud, every workflow, every integration
Salesforce orgs grow complex quickly, with custom objects, flows, Apex, AppExchange packages and integrations. We test the whole picture, not just the screens.
Sales Cloud
The complete sales lifecycle, from lead capture to closed-won.
- Lead-to-opportunity conversion
- Opportunity pipeline management
- Quote, CPQ & approval workflows
- Account & contact management
- Territory & role hierarchy
- Forecasting & web-to-lead
Service Cloud
Every service process, from first contact to case resolution.
- Case creation, assignment & escalation
- Omni-channel routing rules
- SLA & entitlement processes
- Knowledge article management
- Chat, email-to-case & portals
- Field service workflows
SAP–Salesforce integration
Bi-directional data flows across both platforms, validated together.
- Salesforce-to-SAP order flow
- Customer master data sync
- Product catalogue & pricing sync
- SAP shipment status back to Salesforce
- Middleware (MuleSoft, Dell Boomi)
- API payloads, errors & retries
The right mix of human insight and automated coverage
Functional testing
Salesforce QA specialists with CRM domain knowledge validate new features and customizations, explore edge cases, test data migrations and facilitate UAT with your business users. They write clear, reproducible defects that admins and developers can act on immediately.
Test automation
Automation engineers build Selenium and Python frameworks using the Page Object Model, combined with Salesforce API calls for fast data setup. Suites run in your CI/CD pipeline on every deployment, and against sandbox previews before each seasonal Salesforce release.
How a Salesforce testing engagement works
Understand your org
We review your clouds, customizations, integrations and release process, and agree which business workflows matter most.
Design the test strategy
We define functional, regression and integration scope, test data needs and which scenarios are worth automating.
Test, automate & report
We execute, automate and plug suites into your pipeline, with clear reporting on coverage, defects and release readiness.
Salesforce and SAP expertise under one roof
When Salesforce passes an order to SAP and SAP sends shipment status back, a defect can hide on either side or in the middleware between them.
Because our team works deeply in both platforms, we can trace a problem end to end instead of handing it back and forth between vendors. That's especially valuable for distribution, logistics and manufacturing businesses where CRM and ERP are tightly connected.
- Business-aligned coverage: we test what your sales and service teams actually do.
- Release-ready automation that runs on every deployment.
- Integration depth across REST, SOAP and event-driven interfaces.
- Clear reporting in Jira, Azure DevOps or your tool of choice.
What you get
Documented, reusable assets your team owns, plus the evidence you need for release sign-off.
- Salesforce test strategy & plan
- Functional test cases by workflow
- Automated regression suite & source
- Integration test scenarios & data
- Pipeline integration
- Release readiness reports
Often combined with
Frequently asked questions
Do you do manual or automated Salesforce testing?
Both. Functional testers validate new features, customizations and user acceptance scenarios, while automation engineers build regression suites that run on every deployment. Most clients use a mix of the two.
How do you handle Salesforce's three releases a year?
We run your regression suite against sandbox preview orgs ahead of each Salesforce seasonal release, so issues caused by platform changes surface before they reach production.
Can you test our SAP–Salesforce integration?
Yes, it's one of our specialities. We validate data flowing in both directions, such as orders, customer master data, pricing and shipment status, including middleware such as MuleSoft or Dell Boomi and error and retry handling.
Which tools do you use for Salesforce automation?
We commonly build frameworks in Python with Selenium using the Page Object Model, combined with Salesforce API calls for fast data setup and verification. We can also work within the tools your team already has.
Do you test Apex triggers, flows and validation rules?
Yes. Functional test cases cover the business logic implemented in flows, Apex triggers, validation rules and approval processes, alongside the user-facing workflows they support.
Talk to an automation specialist
Tell us about your Salesforce org, your integrations and your release cadence. We'll recommend where testing effort will make the biggest difference.