Privacy Policy
Last updated: November 9, 2026
TRICIQ Software Inc. ("TRICIQ", "we", "us") respects your privacy. This policy explains how we collect, use, disclose and protect personal information through our website (www.triciq.com) and our services, including the TRICIQ AI Voice Receptionist. We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.
1. Information we collect
From website visitors
- Information you give us when you fill in a form or email us: your name, company, email, phone number and message.
- Technical information such as IP address, browser type and pages visited, collected through server logs and, where enabled, privacy-friendly analytics.
From our customers and their callers
When a business uses the TRICIQ AI Voice Receptionist, we process information from calls on that business's behalf. This may include the caller's phone number, name, the content of the conversation, call recordings and transcripts, and details needed to book appointments or take messages. For this information, the business is the organization responsible for it, and TRICIQ acts as its service provider, processing it only to deliver the service.
2. How we use information
- To respond to enquiries, provide demos and deliver our services.
- To answer, route and summarize calls, and to book appointments, as configured by our customers.
- To maintain, secure, troubleshoot and improve our services.
- To send service-related communications and, with your consent, marketing communications. You can unsubscribe at any time, in line with Canada's Anti-Spam Legislation (CASL).
- To meet legal obligations.
We do not sell personal information.
3. Call recording and AI disclosure
Our AI receptionist can tell callers that they are speaking with a virtual assistant and that the call may be recorded or transcribed. Customers control whether recording is enabled and are responsible for any notices required in their jurisdiction.
4. Sharing information
We share personal information only with service providers who help us run our business and services (for example, cloud hosting, telephony, speech and language AI processing, and email delivery), and only as needed for them to perform those services under confidentiality and security obligations. Some service providers may process information outside Canada, in which case it may be subject to the laws of that jurisdiction. We may also disclose information when required by law.
5. Retention
We keep personal information only as long as needed for the purposes above or as required by law. Customers can configure retention periods for call recordings and transcripts, and can request deletion at any time.
6. Security
We use reasonable administrative, technical and physical safeguards, including encryption of data in transit, access controls and least-privilege access, to protect personal information against loss, theft and unauthorized access.
7. Your rights
You may request access to, or correction of, personal information we hold about you, and you may withdraw consent subject to legal or contractual restrictions. If you were a caller to one of our customers, please contact that business directly. We will assist them in responding.
8. Contact us
Questions or requests about privacy can be sent to our Privacy Officer at info@triciq.com or by mail to TRICIQ Software Inc., Mississauga, Ontario, Canada. If you're not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.
9. Changes
We may update this policy from time to time. The "Last updated" date shows when it last changed.