An AI receptionist for law firms that turns every call into a qualified intake
Potential clients often call several firms and hire the first one that responds. TRICIQ answers your firm's line 24/7, screens practice areas, gathers intake and conflict-check details, and books consultations, so lawyers spend their time on billable work instead of the phone.
Illustrative example
Prospective clients don't wait for a callback
People call a lawyer at stressful moments: after an accident, an arrest, a dismissal or a family breakdown. They want reassurance that someone will help, and they'll keep calling firms until they get it.
Lawyers in court or meetings
When your lawyers are in court, at examinations or with clients, calls go to voicemail, and a prospect who needed help today hires the firm that answered.
Urgent after-hours matters
Criminal, family and immigration matters don't keep office hours. Calls that come in at night or on weekends are often the most time-sensitive.
Unqualified calls eat billable time
Staff and lawyers lose hours to calls about matters the firm doesn't handle, solicitations and repeat questions that could be answered in seconds.
Structured intake, handled professionally every time
TRICIQ follows your firm's intake script consistently, so every lawyer gets the same complete, organized information.
New-client intake
Asks your intake questions for each practice area, records key dates and deadlines the caller mentions, and delivers a clean summary to the right lawyer.
Conflict-check details
Captures the caller's details and the names of opposing or related parties so your team can run conflicts before the consultation.
Practice-area screening
Routes matters to the right group (family, real estate, employment, litigation, immigration) and politely refers matters you don't take.
Consultation booking
Books free or paid consultations into each lawyer's calendar with the right length and format: in person, by phone or by video.
Existing-client routing
Recognizes existing clients and connects them to their lawyer or law clerk, or sends an immediate message with the full transcript.
Multilingual intake
Serves clients in both official languages and many others, which is essential for firms in Quebec, Ottawa, New Brunswick and Canada's diverse communities.
Designed to respect the line between intake and advice
Your receptionist represents your firm. TRICIQ is configured so it stays professional, careful and within its role.
- No legal advice. It explains that a lawyer will review the matter and never offers opinions on outcomes or options.
- Conflict information captured, not cleared. Your staff decide whether the firm can act.
- Confidential by default. Transcripts and recordings are restricted to your firm's authorized users.
- Transparent. Callers are told they're speaking with a virtual assistant and can ask for a person.
Illustrative example
Up and running without changing how your firm works
Share your intake process
Practice areas, intake questions, consultation policy, referral resources and which lawyers handle what. We build your call flows from it.
Review the script
You approve exactly what the receptionist says, including the no-advice language, then test it with sample calls before anything goes live.
Go live & refine
Forward overflow, after-hours or all calls. Intake summaries arrive by email or in your CRM, and you can adjust the script at any time.
Intake that lands in your existing systems
Consultations book into Google Calendar or Microsoft Outlook. Intake summaries can be emailed, posted to a shared inbox or sent to your CRM or legal practice-management software through an API or Zapier where available.
Ask us about your practice-management systemPricing that works for solo practitioners and large firms
Plans start at $59/month CAD. Multi-lawyer firms typically choose Growth for multilingual answering, CRM integration and intake workflows. Book a free demo to hear it handle an intake call.
Compare plansFrequently asked questions
Does the AI receptionist give legal advice?
No. TRICIQ never gives legal advice or opinions on a caller's matter. It explains that it can't advise, collects intake information and books a consultation or passes the call to a lawyer or staff member. You approve the exact wording it uses.
Can it help with conflict checks?
It captures the information your team needs to run a conflict check, such as the caller's name and the names of opposing or adverse parties, and includes it in the intake summary. Your staff run the actual conflict check before any engagement.
How does it handle confidentiality?
Intake summaries, transcripts and recordings are only accessible to your firm's authorized users, and TRICIQ is designed with Canadian privacy law (PIPEDA) in mind. The receptionist collects only what you ask it to, and you can tell callers not to share sensitive details until they speak with a lawyer.
Can it screen out matters we don't handle?
Yes. You list the practice areas and locations you take on. Callers with matters outside them can be politely referred to your provincial law society's referral service or another resource you choose.
Can it book consultations into lawyers' calendars?
Yes. TRICIQ books into Google Calendar or Microsoft Outlook, and can connect to your practice-management software where an API is available. Ask us about your specific system. You can also set consultation types, lengths and whether a fee applies.
What about existing clients calling for their lawyer?
Existing clients can be recognized by name and matter, then transferred to the right lawyer or assistant, or have a message sent to them immediately with a transcript attached.
Stop sending callers to voicemail.
Book a free demo and hear the TRICIQ AI Voice Receptionist handle calls like yours. We set it up for you on your existing number, with no long-term contract.