The AI receptionist for medical clinics that never puts patients on hold
Family practices, physiotherapy and chiropractic clinics, walk-ins and specialist offices use TRICIQ to answer every patient call on the first ring. It books and reschedules appointments, takes refill requests and handles clinic questions, so your front desk can focus on the patients standing in front of them.
Illustrative example
Your phone lines are busiest exactly when your staff are
Patients call when the clinic opens, over lunch and right after work, which is exactly when your reception team is checking people in, processing forms and answering questions at the counter.
The 8 AM phone rush
Same-day appointment requests pile up the moment the lines open. Patients who can't get through either keep redialling, tying up the line, or give up and head to a walk-in clinic instead.
After-hours voicemail
Cancellations, booking requests and refill calls that come in overnight sit in voicemail until morning, creating a backlog before your team has even sat down.
No-shows & empty slots
When a patient can't reach you to cancel or reschedule, they simply don't show up, and that time slot goes unused while other patients wait.
Everything your front desk does on the phone, except the medicine
TRICIQ takes care of the routine administrative calls that fill most of your day, and knows exactly when to hand off to a person.
Appointment booking
Books, reschedules and cancels visits by practitioner, appointment type and length, following your rules for new patients, follow-ups and same-day slots.
Prescription refill requests
Collects the patient's name, date of birth, medication and preferred pharmacy, then sends a structured request to your team for review. It never approves refills itself.
New-patient enquiries
Explains whether you're accepting new patients, captures contact details for your waitlist and texts intake forms so paperwork is done before the first visit.
Clinic information
Answers questions about hours, location, parking, accessibility, accepted coverage, uninsured services and what to bring, all from information you approve.
Urgent-call routing
Directs callers describing an emergency to 911 or the nearest ER, and routes time-sensitive calls such as lab results callbacks to the right staff member by your rules.
Messages for clinicians
Takes clear, organized messages for doctors, nurses and therapists, delivered by email or text with a transcript, so callbacks happen faster and nothing is misheard.
Designed for the responsibilities of a healthcare practice
Patients trust you with sensitive information. TRICIQ is designed so your receptionist supports that trust.
- No medical advice, ever. The AI does not diagnose, assess symptoms or recommend treatment. Clinical questions go to your staff.
- Privacy-minded by design. Built with PIPEDA and provincial health-privacy rules such as PHIPA in mind, collecting only what's needed to handle the call.
- Controlled access. Only authorized members of your team can see call transcripts and recordings.
- Clear disclosure. Patients are told they're speaking with a virtual assistant and can ask for a person at any time.
Live in your clinic without disrupting patient care
We learn your clinic
Share your practitioners, appointment types, booking rules, hours and the questions patients ask most. We build your receptionist and set your escalation rules together.
Connect your schedule
We link TRICIQ to your calendar or scheduling system so it sees real availability. Not sure your system is supported? Ask us and we'll confirm before you commit.
Choose when it answers
Start with after-hours and overflow calls, or let it answer every call. Your team gets a summary of each conversation and can adjust the setup any time.
Works alongside the systems your clinic already uses
TRICIQ can connect to your practice-management or EMR scheduling system through an API where one is available, or through calendar sync with Google Calendar or Microsoft Outlook. Call summaries can go to email, text or a shared team inbox.
Every clinic's setup is a little different, so we confirm exactly how bookings and messages will flow during your demo.
Ask us about your systemSimple pricing for clinics of every size
Plans start at $59/month CAD. Every plan answers in English and French; clinics serving patients in other languages choose Growth or Scale. Book a free demo to hear it handle your calls.
Compare plansFrequently asked questions
Can an AI receptionist give patients medical advice?
No. TRICIQ never diagnoses, triages clinically or gives medical advice. It handles administrative calls such as booking, rescheduling, refill requests and clinic information. If a caller describes an emergency, it tells them to call 911 or go to the nearest emergency department, and follows the escalation rules you set for anything urgent.
How does it handle patient privacy?
TRICIQ is designed with Canadian privacy law in mind, including PIPEDA and provincial health-privacy rules such as Ontario's PHIPA. It collects only the information your clinic needs to process a call, access to transcripts is restricted to your authorized staff, and we work with you on retention settings. Talk to us about your clinic's specific privacy requirements during your demo.
Can it book into our existing scheduling system?
Yes, in most cases. TRICIQ can book directly through calendar sync or through your practice-management or EMR scheduling system where an API is available. Tell us which system you use and we'll confirm how bookings will flow before you sign up.
What about patients who want to speak to a person?
Callers can ask for a person at any time. During clinic hours, TRICIQ can transfer them to your front desk, and after hours it takes a detailed message and sends it to your team so someone can call back.
Will it work for a multi-practitioner clinic?
Yes. You can set up booking rules per practitioner, appointment type, length and location, so a physiotherapy initial assessment and a 15-minute follow-up are booked correctly with the right person.
Does it handle French-speaking patients?
Yes. English and French are included on every plan, with other languages from Growth up. The receptionist responds in the language the patient speaks.
Stop sending callers to voicemail.
Book a free demo and hear the TRICIQ AI Voice Receptionist handle calls like yours. We set it up for you on your existing number, with no long-term contract.