Enterprise AI voice agents that plug into the systems you run on
Automate high-volume calls across your contact centre with conversational AI that reads from and writes to SAP, Salesforce, ServiceNow and your own platforms. It's engineered, tested and supported by a Canadian team with deep enterprise integration experience.
- High concurrency
- SAP & Salesforce integration
- SSO & custom SLAs
- Multilingual: English, French & more
Illustrative example
Your customers want answers, not phone menus and hold queues
Contact centres face rising volumes, staffing pressure and customers who expect instant service on every channel. Conversational AI handles the repetitive calls so your agents can focus on the conversations that need a human.
High concurrency
Handle seasonal peaks, outages and campaign spikes without hold queues. Many calls are answered in parallel, and capacity is planned with you for your peak volumes.
Replace or augment your IVR
Let callers say what they need instead of pressing buttons. Deploy in front of your existing IVR and agent queues, or replace legacy menus entirely.
Smart handoff to agents
When a person is needed, the call transfers with full context (caller identity, intent and transcript), so customers never have to repeat themselves.
Voice AI that does real work in your back-end systems
A voice agent is only as useful as the data it can reach. TRICIQ's engineers have years of hands-on experience automating SAP and Salesforce, so we connect voice AI to your systems of record properly.
- SAP S/4HANA & ECC. Order status, delivery tracking from SAP EWM, stock availability, invoice and account queries.
- Salesforce. Create and update Service Cloud cases, log activities, capture and route Sales Cloud leads.
- ServiceNow. Raise incidents, check ticket status and reset common requests for IT and HR service desks.
- Custom APIs & middleware. REST, SOAP and event-driven integrations with your in-house platforms.
Where enterprise voice AI delivers first
We usually start with high-volume, well-defined call types, then expand once results are proven.
Order & delivery status
Callers ask "Where's my order?" and get a live answer pulled from SAP or your order management system, with a tracking link texted to them.
Appointments & field dispatch
Book, confirm and reschedule service appointments or technician visits against real capacity, and update work orders automatically.
IT helpdesk tier-0
Resolve password resets, status checks and common how-to questions, and create ServiceNow tickets with full detail for everything else.
After-hours & overflow
Keep service running outside staffed hours and absorb spikes when queues back up, with priority issues escalated to on-call staff.
Outbound reminders
Automated, conversational reminder and confirmation calls for appointments, deliveries and renewals, where callers can confirm or reschedule on the spot.
Case intake & triage
Gather structured details, classify the issue and open a correctly routed Salesforce case before an agent ever picks up.
Built by a quality engineering company, so every flow is tested before it ships
TRICIQ's roots are in test automation for complex enterprise systems. We bring that rigour to voice AI: every conversation flow, integration and edge case is covered by an automated regression suite that runs before any change reaches your callers.
- Scenario-based tests for expected conversations and tricky edge cases
- Integration tests against your SAP, Salesforce and API responses
- Regression runs on every prompt, flow or model change
- Release gates and reporting your QA and compliance teams can review
SSO & access control
Single sign-on and role-based permissions for your admin and supervisor teams.
Security reviews
We work through your vendor questionnaires and architecture reviews.
Custom SLAs
Availability, response and support commitments agreed in your contract.
Dedicated success manager
One accountable contact for rollout, optimization and reporting.
Low-risk adoption: discovery, pilot, then scale
We prove value on a focused scope before expanding, so your operations, IT and compliance teams stay confident at every step.
Discovery
We analyze your call reasons, volumes, systems and compliance requirements, then agree on the call types to automate first and how success will be measured.
Pilot
We build, integrate and regression-test the first voice flows, then launch on a controlled share of traffic with close monitoring and weekly tuning.
Scale
We expand to more call types, lines, languages and regions, with ongoing optimization, reporting and test coverage as your programme grows.
Frequently asked questions
Can TRICIQ replace our existing IVR?
It can replace it outright or sit in front of it. Many organizations start by letting the AI voice agent handle the most common call reasons and pass everything else to their existing IVR or agent queues, then expand coverage as results are proven.
Which systems can the voice agent integrate with?
We integrate with SAP S/4HANA and ECC, Salesforce Sales and Service Cloud, ServiceNow, common calendar and CRM platforms, and any system that exposes an API. Where no API exists, our engineers can design middleware or integration services.
How do you make sure the AI gives correct answers?
Every voice flow is built with test automation from day one. We create regression suites covering expected conversations, edge cases and integration responses, and run them before every change goes live. This is the same discipline we apply to SAP and Salesforce test automation.
Do you support SSO and security reviews?
Yes. Enterprise deployments can include single sign-on for the admin dashboard and role-based access. We work through your vendor security questionnaires and architecture reviews as part of discovery.
How long does an enterprise rollout take?
It depends on scope and integrations. A focused pilot covering one or two call types is typically planned over a few weeks, followed by a phased scale-up across more call reasons, lines or regions.
Is pricing different for enterprise?
Yes. Enterprise pricing is based on call volume, concurrency, integrations and support level. Contact us for a tailored proposal.
Stop sending callers to voicemail.
Book a free demo and hear the TRICIQ AI Voice Receptionist handle calls like yours. We set it up for you on your existing number, with no long-term contract.