The AI receptionist that answers every call, day or night
TRICIQ is an AI phone answering service for Canadian businesses. It greets callers in a natural voice, in the caller's own language, answers their questions, books appointments, qualifies leads and transfers urgent calls, then sends you a summary of every conversation.
- Keep your existing number
- Multilingual: English, French & more
- Set up for you, live in days
- No contracts or setup fees
Illustrative example
A virtual receptionist that actually handles the call
Voicemail takes a message and hopes the caller waits. A traditional answering service reads from a script. An AI voice receptionist understands what the caller needs and takes care of it: booking the appointment, answering the question, capturing the lead or getting the right person on the line. It does this on the first ring, for every caller, at any hour.
Everything a great front desk does, without the hold music
Each feature is configured around your business, your rules and the way you want callers treated.
Instant answering, 24/7
Every call is answered on the first ring with your custom greeting, including evenings, weekends and holidays. Several callers can be helped at the same time, so nobody hears a busy signal.
Appointment booking
Checks real-time availability, offers open slots, and books, reschedules or cancels appointments. Callers get a text confirmation, and you get a calendar entry with their details.
Lead capture & qualification
Asks the questions you'd ask (budget, timeline, location, service needed) and records the answers. Qualified leads are sent to your CRM or inbox instantly.
Live transfer & routing rules
Send emergencies to your on-call phone, billing questions to the office and VIP clients straight to you. Route by keyword, department, time of day or caller.
English, French & more
English and French on every plan, plus many more from Growth up, including Spanish, Mandarin, Cantonese, Punjabi, Hindi, Tagalog, Arabic and Portuguese, with automatic language detection.
SMS & email summaries
After each call, get a short summary by text or email: who called, why, and what was done. You're always in the loop without listening to a single voicemail.
Transcripts & recordings
Every conversation is transcribed and searchable in your dashboard. Optional call recording lets you review exactly what was said.
Spam & robocall filtering
Telemarketers and robocalls are screened out, so your team only hears about the calls that matter.
Custom voice & greeting
Choose a voice and personality that fits your brand, whether that's warm and friendly or crisp and professional, and write the greeting your callers hear.
Trained on your business
We build its knowledge from your website, services, pricing, policies and FAQs, so it gives accurate, specific answers instead of generic ones.
After-hours & overflow modes
Use TRICIQ around the clock, only outside business hours, or as a backup when your team can't pick up. You can switch modes whenever you like.
Analytics dashboard
See call volumes, peak times, common reasons for calling, bookings made and leads captured, and use these insights to improve staffing and service.
From sign-up to answering calls, usually the same day
We handle the setup with you. There's no hardware to buy and no new phone number to announce.
We learn your business
Share your website, hours, services, pricing and the questions callers ask most. Tell us how to handle bookings, urgent calls and new leads. We build your receptionist from this.
You test and approve
Call your receptionist yourself and try it with real scenarios. Fine-tune the greeting, voice, booking rules and transfer settings until it sounds like your business.
Forward your line
Turn on call forwarding from your existing number, for all calls, after hours or overflow only. From that moment, every caller gets a helpful answer.
AI receptionist vs. voicemail, answering services and in-house staff
Every option has its place. Here's how they compare on the things callers notice most.
| Capability | TRICIQ AI receptionist | Voicemail | Traditional answering service | In-house receptionist |
|---|---|---|---|---|
| Answers 24/7, including holidays | ||||
| Handles several callers at once | Varies | |||
| Books appointments in your calendar | Sometimes | |||
| Answers detailed questions about your business | Limited to script | |||
| Multilingual (English, French & more) | Often extra cost | Depends on hire | ||
| Instant summary & transcript of every call | Message only | |||
| Updates to CRM automatically | Manual | |||
| Typical monthly cost | From $59 | Free | Often per call or per minute | A full salary |
Many businesses keep their team for in-person work and use TRICIQ to cover after-hours, lunch breaks and busy periods.
Connects to your calendar, CRM and team tools
Bookings, leads and call notes land where your team already works. For custom systems, use our webhooks and REST API, or let our integration engineers build it for you.
Your callers' information, handled with care
Phone calls often include personal details. TRICIQ was designed with Canadian privacy law (PIPEDA) in mind, and puts you in control of what is stored and for how long.
- Call data is encrypted in transit.
- Call recording is optional, and callers are notified when it's on.
- You choose how long recordings and transcripts are retained.
- Role-based access to your dashboard for your team.
- Your business data is never sold to third parties.
Encrypted
Data protected in transit between callers, TRICIQ and your systems.
You're in control
Set retention, export your data or delete it on request.
Canadian company
Built and supported from Mississauga, Ontario.
Human support
Real people help with setup, changes and questions.
Simple plans in Canadian dollars
English and French, no setup fees and no contracts on every plan. More languages from Growth up.
Starter
150 minutes per month in English and French, ideal for solo professionals and small offices.
Growth
700 minutes per month, multilingual, with CRM integrations. Our most popular plan.
Scale
2,000 minutes per month for busy and multi-location teams.
Enterprise
High volume, SAP & Salesforce integration and custom SLAs.
Frequently asked questions
How is an AI receptionist different from an IVR phone menu?
An IVR makes callers press buttons and navigate menus. An AI receptionist has a real conversation: callers simply say what they need in their own words, and TRICIQ understands, answers, books or transfers, with no menus or hold music.
Can it book appointments directly into my calendar?
Yes. TRICIQ checks live availability in your connected calendar or booking system, offers open times, books the slot and texts the caller a confirmation. It can also reschedule and cancel based on the rules you set.
What does the AI do if it doesn't know the answer?
It never makes things up about your business. If a question falls outside what it has been trained on, it takes a detailed message, offers a callback, or transfers the caller to a person, whichever you prefer.
Can I use it only after hours or when my team is busy?
Yes. You choose when calls reach TRICIQ: all calls, after-hours only, or overflow when your team doesn't pick up within a set number of rings. You can change this at any time.
Which languages does it support?
English and French are included on every plan. Growth, Scale and Enterprise add many other widely spoken languages such as Spanish, Mandarin, Cantonese, Punjabi, Hindi, Tagalog, Arabic and Portuguese. TRICIQ detects the caller's language and responds in it automatically.
Are calls recorded?
Recording is optional and under your control. When it's on, callers hear a recording notice, and you decide how long recordings and transcripts are kept.
Can I change what it says later?
Anytime. Update your hours, services, pricing, greeting or transfer rules, and the changes take effect right away. Our team can also make changes for you.
Do I need any special equipment?
No. TRICIQ works with any business phone line (landline, mobile or VoIP) through standard call forwarding. There is nothing to install.
Stop sending callers to voicemail.
Book a free demo and hear the TRICIQ AI Voice Receptionist handle calls like yours. We set it up for you on your existing number, with no long-term contract.