The AI answering service for HVAC, plumbers, electricians & contractors
You can't answer the phone from a crawl space or the top of a ladder. TRICIQ picks up every call, day or night. It dispatches emergencies to your on-call tech, books service calls and estimates, and captures every quote request so the job doesn't go to the next company on the list.
Illustrative example
In the trades, the first company to answer usually gets the job
Homeowners with a problem don't leave a voicemail and wait. They search, call the next number, and book whoever picks up. Every missed call can be a lost job, and a lost customer for years of maintenance work.
Hands full on the job
You and your crew are mid-install, under a sink or on a roof. Answering the phone means stopping work, and ignoring it means losing the next customer.
Night & weekend emergencies
No heat in January, no air conditioning in July, a flooded basement on a long weekend: the most valuable calls arrive when your office is closed.
Seasonal call spikes
The first cold snap or heat wave sends call volume through the roof. Hiring temporary office help for a few busy weeks rarely works out.
Your dispatcher, office manager and night line in one
TRICIQ is set up around how trades businesses take work: emergencies first, booked jobs second, quotes captured every time.
Emergency dispatch
Identifies urgent jobs by your rules, collects the address and access details, then live-transfers or texts your on-call technician in seconds.
Service-call booking
Books maintenance visits, tune-ups, inspections and repairs into open time slots by service area, job type and technician.
Quote & estimate requests
Captures project details (renovation scope, equipment age, square footage, timeline) and books a site visit so you show up prepared.
Service-area screening
Checks the caller's location against the areas you serve, and politely declines or refers calls outside your territory before they waste your time.
Pricing & policy answers
Explains your service-call fee, warranty terms, financing options and hours, using only the answers you approve.
Job notes to your phone
Every call becomes a short text or email with the customer, address, problem and outcome, ready for you to act on between jobs.
Set it up once, and every call gets handled
Tell us how you work
Your services, service area, hours, fees, what counts as an emergency and who's on call when. We build your call flows around it.
Test it from the truck
Call your new receptionist and throw real scenarios at it: a no-heat call, a quote request, an out-of-area customer. We tune it until you're happy.
Forward your line
Send all calls, after-hours calls or just the ones you can't pick up to TRICIQ. You keep your number and switch forwarding off any time.
Connects to your schedule, dispatch board and CRM
TRICIQ can book jobs through Google Calendar or Microsoft Outlook, and connect to field-service, dispatch and CRM software through an API where one is available. Zapier and webhooks cover many other tools. Every lead and booking lands where your team already works.
Ask us about your softwareOne booked job can pay for months of service
Plans start at $59/month CAD, with no contract. Multi-truck operations usually choose Growth or Scale for routing, CRM integration and multilingual answering. Book a free demo to hear it in action.
Compare plansFrequently asked questions
How does the AI answering service handle emergency calls at night?
You define what counts as an emergency: no heat in winter, a burst pipe, a sparking panel, a roof leak during a storm. When a caller describes one, TRICIQ collects the address and contact details, gives any safety instructions you've approved (like shutting off the main water valve) and immediately transfers the call or texts your on-call technician. Non-urgent calls are booked or logged for the morning.
Can it book jobs into our scheduling or dispatch software?
Yes, in most cases. TRICIQ can book through calendar sync (Google Calendar, Microsoft Outlook) or through your field-service or dispatch software where an API is available. Tell us what you use and we'll confirm how jobs will flow before you start.
Will it quote prices to customers?
Only what you approve. Many contractors share service-call fees, diagnostic fees or price ranges for common jobs. For anything that needs a site visit, the receptionist books an estimate appointment and captures photos or details for your team.
Can it tell real emergencies from routine requests?
It follows the keywords and rules you set, and you can refine them at any time after reviewing transcripts. If a caller is unsure, it can err on the side of alerting your on-call tech.
We already use an answering service. Why switch?
Traditional answering services typically take a message and pass it on. TRICIQ can book the job, answer common questions, qualify the lead and dispatch emergencies on the call itself, around the clock, in English, French and more, at a predictable monthly price.
What if a caller wants to speak to the owner?
They can ask for a person at any time. TRICIQ can transfer to you, your office or your dispatcher based on time of day, or take a detailed message and send it straight to your phone.
Stop sending callers to voicemail.
Book a free demo and hear the TRICIQ AI Voice Receptionist handle calls like yours. We set it up for you on your existing number, with no long-term contract.